CITIZEN’S CHARTER

Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:

“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”

Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.

OFFICE OF THE SCHOOLS DIVISION SUPERINTENDENT (OSDS)

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BUDGET UNIT

PROCESSING OF ORS & POSTING AND UPDATING OF DISBURSEMENT

CASH UNIT

HANDLING OF CASH ADVANCES

INFORMATION AND COMMUNICATIONS TECHNOLOGY UNIT

USER ACCOUNT MANAGEMENT, TROUBLESHOOTING AND UPLOADING OF PUBLICATIONS

HUMAN RESOURCE MANAGEMENT OFFICE

ACCEPTANCE OF EMPLOYMENT APPLICATION FOR INITIAL EVALUATION (TEACHING POSITION)
ERF, APPLICATION FOR LEAVE, RETIREMENT, TRAVEL. ETC.

LEGAL UNIT

ISSUANCE OF CERTIFICATE OF NO PENDING CASE & REQUEST FOR CORRECTION OF ENTRIES IN SCHOOL RECORDS

PROPERTY AND SUPPLY SECTION

INSPECTION, ACCEPTANCE AND DISTRIBUTION OF TEXTBOOKS, SUPPLIES AND EQUIPMENT
REQUISITION AND ISSUANCE OF SUPPLIES AND PROPERTY AND EQUIPMENT CLEARANCE SIGNING

RECORDS SECTION

ISSUANCE OF REQUESTED DOCUMENTS (NON-CTC, CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV), ETC.)
RECEIVING OF COMPLAINTS AGAINST TEACHING PERSONNEL (FOR LEGAL, OASDS AND OSDS)

CURRICULUM IMPLEMENTATION DIVISION (CID)

ALS (ALTERNATIVE LEARNING SYSTEM)
LEARNING RESOURCE MANAGEMENT SECTION

SCHOOL GOVERNANCE AND OPERATIONS DIVISION (SGOD)

SCHOOL MANAGEMENT, MONITORING & EVALUATION
PLANNING & RESEARCH SECTION

PLANNING AND RESEARCH SECTION

Request for Basic Education Data (External Stakeholders)
Request for Basic Education Data (Internal Stakeholder)

CITIZEN’S CHARTER HANDBOOK

2023 (1ST EDITION)